At Luma Covers, we aim to provide high-quality Bathroom, Living Room, Outdoor, and Kitchen products that bring comfort and style to your home. If you are not fully satisfied with your purchase, our Return and Refund Policy is here to help.

Returns

We accept returns within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged due to misuse or not in their original condition may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed in the original form of payment, which is cash on delivery. Refunds will be issued at the time of product collection or delivery adjustment, depending on the situation.

Non-Returnable Items

Certain products such as personal bathroom accessories or items marked as final sale may not be eligible for return or refund.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange your product for the same item, please contact us by email.

Process

To start a return or exchange, please contact us at [email protected] with your order details. Our team will provide instructions on how to proceed.

Contact Us

For any questions about returns and refunds, you can reach us at [email protected].